Backstop Solutions Group, LLC (“BSG”, “we,” “us,” or the “Company”) is committed to protecting the privacy of your information and will always tell you how it is being used. This privacy policy (Privacy Policy) describes the data privacy practices of BSG, the types of information we collect about you, and how we use and safeguard it.

 

BSG ADHERES TO THE SEVEN SAFE HARBOR PRINCIPLES INCORPORATED IN THE SAFE HARBOR FRAMEWORK ESTABLISHED BY THE U.S. DEPARTMENT OF COMMERCE AND THE EUROPEAN COMMISSION REGARDING THE COLLECTION, TRANSFER, USE, AND RETENTION OF PERSONAL INFORMATION RECEIVED FROM THE EUROPEAN UNION. UNLESS SPECIFICALLY STATED OTHERWISE, THIS PRIVACY POLICY APPLIES TO ALL PERSONAL INFORMATION COLLECTED BY BSG, REGARDLESS OF THE LOCATION IT WAS RECEIVED FROM. By providing BSG with personal information you expressly consent to the processing and handling of your information in accordance with this Privacy Policy. Personal information may be processed by BSG in the country where it was collected as well as other countries (including the United States) where laws regarding processing of personal information may be less stringent.

 

Backstop Solutions Group, LLC has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program does not cover information that may be collected through downloadable software. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at  If you are not satisfied with our response you can contact TRUSTe here Backstop Solutions Group, LLC complies with the U.S. – E.U. Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from the European Union. Information regarding the E.U. Safe Harbor Framework can be found at: http://export.gov/safeharbor. The TRUSTe certification only covers the website http://www.backstopsolutions.com and any associated sub-domains and not the Services provided behind the log-in or other websites maintained by BSG.

 

Web Sites Covered

BSG maintains a number of web sites (“BSG’s Web sites”), as well as two hosted software platforms, Backstop, and InvestorBridge (“Services”).  This Privacy Policy covers the information practices of all BSG’s Web sites and Services that link to this Privacy Policy including, http://www.backstopsolutions.com and http://www.investorbridge.com and any associated sub-domains. From time to time, BSG’s Web sites may contain links to other web sites. BSG is not responsible for the information practices or the content of any other web site and encourages you to review the privacy statements of other web sites to understand their privacy practices.

 

Information Collected by BSG

BSG collects information from individuals who visit BSG’s Web sites (“Visitors”) and who become users of the Services (“Subscribers”) using active and passive methods. Examples of BSG’s information collection practices include, but are not limited to, times when Visitors navigate through BSG’s Web sites (passive), submit a request for information (active), or become a Subscriber to the Services (active).

 

As Visitors navigate through BSG’s Web sites, BSG may passively collect non-personal information through the use of common data gathering tools such as cookies. This data may include basic information from a Visitor’s web browser (such as browser type), or a Visitor’s Internet Protocol address. It may also include information about the actions taken on BSG’s Web sites (such as the web pages viewed).

 

Cookies

BSG may employ cookies on BSG’s Web sites or Services. By themselves, cookies do not personally identify Visitors or Subscribers; they only recognize their web browser. The only way for individuals to identify themselves to BSG is to respond to a promotional offer, complete a web form on BSG’s Web sites (such as a software demonstration request form), or become a Subscriber to the Services.

 

BSG uses session cookies containing encrypted information that allow it to uniquely identify Subscribers when they are logged into the Services. Each time a Subscriber logs into the Services, a session cookie containing an encrypted, unique identifier that is tied to that Subscriber is placed in their browser. In addition to identifying the Subscriber, these session cookies allow the Services to process their online activities and requests. Session cookies are required to use the Services. BSG also uses persistent cookies in the Services that are designed to enhance the user experience. These persistent cookies do not store or otherwise keep track of any personal information.

 

Third Party Cookies

From time-to-time, BSG may choose to engage a third party to track and analyze usage and other statistical information based on the interactions of Subscribers and Visitors with BSG’s Web sites and Services. BSG may also use other third-party cookies to track the performance of promotions or other online events. Information provided to third parties does not include personal information, but this information may be re-associated with personal information after the Company receives it.

 

IP Addresses

When Visitors access BSG’s Web sites, or Subscribers access the Services, the Company collects Internet Protocol (“IP”) addresses to track and aggregate non-personal information. For example, BSG uses IP addresses to monitor the regions from which Subscribers and Visitors navigate to BSG’s Web sites and Services.

 

When expressing interest in obtaining additional information about the Services, BSG requires Visitors to provide personal information such as name, company name, address, phone number, and email address. Visitors can opt out of providing the Company with this information by not entering it when requested. It is not possible for BSG to provide the Services to individuals who choose not to provide this personal information. BSG always provides notification where personal information is required in order to provide assistance or respond to an inquiry.

 

Why BSG Collects Information

BSG only collects personal information that is needed to provide customer service, offer new products and services to Visitors and Subscribers, or fulfill any legal and/or regulatory requirements associated with the provision of the Services. BSG does not intentionally collect sensitive personal information (personal information pertaining to medical or health conditions, racial or ethnic origin, for example).

 

BSG will always offer Visitors and Subscribers, including those located in the EU, whose personal information has been transferred to the United States, the opportunity to opt out from: the disclosure of personal information to a non-agent third party for any reason not disclosed in this Privacy Policy; and BSG’s use of their personal information for a purpose other than those disclosed in this Privacy Policy, a compatible purpose, or a purpose subsequently authorized by the Subscriber. BSG will provide Subscribers with reasonable mechanisms to exercise their choice should such circumstances arise.

 

Disclosure of Personal Information

BSG is not in the business of selling or sharing information with any entity not directly involved in providing the Services. BSG will never review, share, distribute, print, reference, or disclose any personal information, including any personal information received from the EU, to any third-party for any purpose that has not been disclosed in this Privacy Policy unless: the Company has provided sufficient notice and Visitors and Subscribers have had an opportunity to exercise choice, as outlined below, with respect to such use or disclosure; disclosure of such personal information has been agreed to by Visitors or Subscribers and BSG in conjunction with a contractual agreement, or in such cases where applicable law permits the use or disclosure without requiring that BSG first comply with the Safe Harbor’s Notice and Choice Principles. Unless described in this Privacy Policy, BSG does not share, sell, rent, or trade any information provided with third parties for their promotional purposes.

 

We may provide your personal information to companies that provide services to help us with our business activities such as when a user fills out a job application. These companies are authorized to use your personal information only as necessary to provide these services to us.

 

BSG reserves the right to use or disclose information if required by law or if BSG reasonably believes that its use or disclosure is necessary to protect the Company’s rights and/or to comply with a judicial proceeding, court order, or legal process and is permissible under the Safe Harbor Principles.

 

Opt-in, Opt-out Preferences

BSG offers Visitors and Subscribers who provide it with personal information a means to choose how it is used. Visitors and Subscribers can manage the receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of the Company’s marketing emails or by contacting BSG directly at and requesting to be removed from its lists. Subscribers cannot opt out of receiving transactional emails related to the provision of the Services.

 

Accessing and Updating Personal Information

Visitors and Subscribers may review, update, or otherwise make changes to their personal information by contacting. In order to protect the confidentiality of personal information, BSG reserves the right to use information obtained previously to verify the inquiring party’s identity or take other actions deemed appropriate and necessary to provide assistance.

 

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, or amend it by emailing us at or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request within 30 days.

 

Subscriber Data

Subscribers actively submit information to the Services for hosting and processing purposes (“Subscriber Data”). BSG will not view, share, distribute, or reference any Subscriber Data except as provided in the BSG Subscription Agreement, or as may be required by law. In accordance with the BSG Subscription Agreement, BSG may access Subscriber Data only for the purpose of providing the Services, preventing or addressing service or technical problems, at a Subscriber’s request in connection with support matters, or as required by law.

 

Data Retention

BSG will retain your information for as long as you are a Subscriber to our Services or until you request that we remove your information from our records. If you wish to discontinue your use of our Services, or request that we no longer use your information to provide you other services, please contact us at We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

 

Security

The Company hosts BSG’s Web sites and Services in a secure environment that utilizes firewalls, intrusion detection systems, and other advanced technologies to prevent interference or access from outside intruders. BSG employs rigorous security measures to protect Subscriber Data from unauthorized access, to maintain data accuracy, and to otherwise help ensure the proper use of Subscriber Data. When Subscribers connect to the Services all information is transmitted in an encrypted format, utilizing the Transport Layer Security (TLS) protocol and 256-bit Advanced Encryption Standard (AES). This is a strengthened version of the 128-bit cryptographic protocol typically utilized for transactions over the web. BSG also offers enhanced security features within the Services that permit Subscribers to configure requirements for password strength, and other Subscriber controlled security settings to the level they deem necessary. Subscribers are responsible for maintaining the security and confidentiality of their BSG usernames and passwords.

 

The physical security and integrity of Backstop’s hosting facility is achieved and maintained by robust construction, comprehensive access controls, video surveillance monitoring, 24x7x365 security personnel and comprehensive certified policies and procedures. The hosting facility’s critical exterior perimeter walls, doors and windows are constructed of materials that afford UL-rated ballistic protection. Proximity card readers control access into perimeter doors, shipping/receiving areas, storerooms and other critical areas. Biometric hand print scanners control access into the most critical areas.

 

BSG utilizes the Services to maintain information about Visitors and Subscribers. As such, this information is secured in the same manner as described above for Subscriber Data.

 

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at

 

Effective Date of this Privacy Policy and Amendments

This Privacy Policy is effective as of April 22, 2011. We reserve the right to update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address we have on file) or by means of a notice on BSG’s Web sites prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

 

Contact Us

Please contact the Company with any questions, comments, suggestions, or complaints you have about the practices described in this Privacy Policy. Correspondence should be directed to BSG’s privacy team by emailing the Company at:

Alternatively, you can write to us at:

 

Backstop Solutions Group, LLC
Attention: Privacy Team
233 S. Wacker Drive, Suite 3960
Chicago, Illinois 60606

If you are not satisfied with our response you can contact TRUSTe here. TRUSTe will then serve as a liaison with BSG to resolve your concerns.